My Journey Into Community Management

This post was originally published on My Community Manager's "Community Manager Appreciate Day" blog. I wrote this post for them after they asked for my "community story". Here we go... I spent most of my formative years dreaming I’d become an editor for a big publishing house in New York City. I imagined I would … Continue reading My Journey Into Community Management

Re-Prioritizing My Personal Communities

I am writing this post from the San Francisco General Hospital, sitting by my boyfriend's side, watching him code away and watch Arrested Development while he waits to be called for an emergency CT scan (only in San Francisco). The details are many, but he's doing okay. The diagnosis, which we've been waiting on for … Continue reading Re-Prioritizing My Personal Communities

Build Your Personal Brand as a Community Manager

I'm sure you've heard how important it is to build a personal brand for yourself. Maybe you're in the process of discovering what that is, and maybe you're already there as a seasoned professional. But as a community manager, we all know it's easy to get lost in the day-to-day shuffle of addressing others' needs. … Continue reading Build Your Personal Brand as a Community Manager

How to Thank Your Community and Team

When I first started managing people and communities, I was hesitant about showing gratitude for people's achievements. I didn't want to say "Thank you" because I was worried that showing my gratitude would somehow make people complacent or make me seem weak. I learned the hard way that it has the opposite effect. Refusing to give … Continue reading How to Thank Your Community and Team