Things I’ve Learned This Year in Community Management

It's Christmas Eve, and I'm typing on my laptop with my dog curled up next to me on the couch. I want to take this quiet moment to reflect on the things I've learned specifically as a community manager this year. I have experienced enormous changes in many of the key areas of my life in 2013: relationship, career, pets, moves. When I think about it, all I can do is sigh and be grateful for how far I've come.

How to Be a Pro at Tweet Chats as a Community Manager

I've had lots of new community managers and non-community managers ask me about Twitter chats recently. I usually participate in at least one per week, and they've had an enormous impact on my ability to connect with other community managers, learn from them, delve deeper into topics, generate new ideas for building my own community, … Continue reading How to Be a Pro at Tweet Chats as a Community Manager